Episode 3 – Transformational Technology in Customer Care Delivery

Featured Speaker: Josh Wilke, Director of Marketing, Wilke Global

 Is the customer care industry ready to embrace the artificial intelligence (AI) revolution? With up-and-coming technologies including chatbots and mobile messaging, learn about the ripple effects it has on the delivery of customer care. Hear from Josh on embracing change in the mobile revolution now and whether or not we are prepared for the artificial intelligence revolution. Learn more in-depth in our technology panels at Moving at the Speed of Innovation: SOCAP’s 2017 Annual Conference.

Comments

Post a Comment

Popular posts from this blog

Episode 6 — Digital Assistants

With the rise of intelligent digital assistants, what are the implications in customer care? Tune in to hear Scott Klososky of Future Point of View re-imagine the future of customer care with these up-and-coming artificial intelligence systems.
Read more

Episode 7 – Predicting the Turn

SOCAP CEO Marjorie Bynum chats with Dave Knox, author of Predicting the Turn: The High Stakes Game of Business Between StartUps and Blue Chips. Dave is also a keynote speaker at SOCAP’s Re-Imagine Conference in October. Learn more about the key insights in Dave’s book that also speak to important role of customer care.
Read more